Even though my wife's order and my son's order was effected, I will leave them out of the equation. You know now it was just not me. We arrived at a new restaurant in our area, meaning newly built and recently opened a few months ago. I like steak, so this Logan's Roadhouse was recommended by a co-worker of my wife. I am a super big fan of prime rib, it is my absolute favorite "steak" on the planet. However, being diabetic, I need to eat "lean" red meats and in smaller portions. Gone are the days of the 24 oz cut of prime rib, way gone. So, in an effort to accommodate my new diet, I ordered a petite 10 oz prime rib, bloody rare, just chop it off and put it on the plate rare, and a grilled lobster tail, accompanied by a vegetable medley. We all ordered, added in an appetizer also. I am always leery of places that don't write down my order. Rarely does good come from it. Our appetizer comes out, pretty good. After about 15 more minutes, our food begins to arrive. First, my wifes is laid out, then my sons, then mine. My son dug right in, mentioning it was not very hot (temperature wise). My steak and french fries were on a single plate. French fries? The reply was she made a mistake. And for some reason, there was not a pool of blood under and around my steak. So I mentioned to her, this is not rare. I asked for rare. She leaves and a manager comes back and explains they were out of the center cut of the prime rib (the rare part) and this was the closest to it. I asked for rare, and I was substituted something else, without my consent. Take it and bring me a fillet mignon, rare, just show it to the fire to scare it, then put it on the plate with my vegetable medley. 10 minutes later, her it comes, served by the manager. It was a thing of beauty on my plate bleeding in anticipation of me consuming it. Excuse me, is my lobster tail coming? No. There was no lobster on this order. Really? I remember ordering it. He returned 7 or 8 minutes later and brought my lobster, explained it to me that it will not be on the bill. Whatever.
People miss the point. I am not asking for anything free. Giving me the food I came prepared to pay for is way off the mark. It would be different if I was looking for something to be wrong or trying to scam somebody. But I am not. I just want to go out to eat with my family on occasion and the people there care that we are there. In the end, my dinner bill was zero dollars and zero cents. The waitress brought me the bill, I put my cash into the folder, she took it. Moments later, the manager came back with my change, the same hundred dollar bill I stuck in the folder. He explained he was sorry for all the confusions and wanted us not to be upset with the restaurant. He wanted us to let him accept all the responsibility for the short comings and wanted to see us again. He didn't want our bad experience to be our only experience. I can appreciate him stepping up to the plate. I do appreciate him coming to us and explaining his intentions. I will personally probably not ever go back. I am a once bitten kind of person. I am not a hard person to please. I just want what I order how I ordered it, I am easy that way.
I know what is expected from me at work, both jobs. It is very clear that if I fall below par there are repercussions. I choose, daily, that that bridge never has to be crossed. Are there days I would rather not be at either job? Of course. But, I suck it up, put on a smile, grit my teeth, and press on without anyone knowing what is going on with me personally. My life does not flow over into others experiences while I am getting paid to do my jobs. I hate seeing a decline in people not giving a shit overall. It saddens me as a human to know people have started accepting the terms life has given them, instead of fighting for new terms. In the end, as I am told by my wife, I expect to much out of people. I guess she is right, I should accept that most people just want to wake up, breath, not give a shit, and be paid for providing nothing. We need more people like that. Makes me wonder why I even care any longer, its not my life in ruins. Or, is it?
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